At FRP we strive to be a centre of excellence in the rapid manufacturing industry, providing defect-free products and services to all our customers, on time and within budget.
Our employees are committed to maintaining the effectiveness of our quality management systems and complying with the requirements of ISO13485 and ISO9001; ensuring that our services continue to meet or exceed our customers’ expectations and requirements.
The key points of our strategy to achieve this are:
- Document all our procedures to ensure standardised working practices across sites
- Promote risk management and continuous improvement among our employees in all areas of the business
- Empower employees to review procedures and make improvement suggestions
- Review of customer requirements at receipt of enquiry to confirm we can meet all specifications
- Provide a framework of internal and external training to all staff to ensure everyone understands the responsibilities and authorities of their role